![]() No-one can doubt the importance of internet security to PayPal but by freezing accounts and holding onto thousands of pounds of customers’ money for months at a time - for some customers at least, could it be that PayPal itself has become an online risk? Company Response Ultimately it meant we had to sell the assets of the company, and wind down trading.there seems to be no sensible appeals process.” Even though the customers had already received the products they’d paid for. They told them they should raise a resolution in their resolution centre against us. Jake says, “E bay contacted all of our customers with a fraud alert notification. PayPal told Jake his account was considered high risk and to make matters worse E-bay contacted his clients directly. They checked and resent the files - again to be met by the same response every time. They had to send all company documentation such as supplier invoices, his own identification, bank statements to E-bay but were then told by them that this was not sufficient - because the documents were illegible. One day he got a notification that his PayPal account had been limited and in turn his E-bay account had been suspended. Jake Wright ran a business selling video games through websites including E-bay and the money was handled by Paypal. For online traders and businesses, a frozen account can spell disaster. Luckily for Josh, he doesn’t rely on PayPal for his living. So neither of them can use E-bay or paypal. His girlfriend’s account is also limited because they linked their accounts and thought they were the same person. Josh now has his money after his friend paid him in cash but his problems continue as his account is still limited. no one had any authority to deal with the situation.” “I thought the customer service was terrible.We made numerous emails and calls to the company but the people at the other end were like robots. Luckily for Josh it was a friend but if he was selling something on E-bay which was worth that much money and didn’t know the person, then that could have caused real trouble. It held on to the money for 2 weeks – then sent it back to his friend, without permission. PayPal said there was an “unusual pattern of activity” on Josh’s account. So he sent £810 pounds into his PayPal account and withdrew it to his bank but within an hour or so Josh got an email saying it had been stopped and that there was an enquiry into this transaction. Josh Sewell’s friend owed him money for a holiday and decided to pay Josh back by PayPal. But for others, PayPal’s “fast, safe and simple” way of paying has been anything but. “You want to know your money is safe and secure yet they cannot give you an explanation as to why they need to hold onto it for that long.”Īt least Emma eventually got her money. They had to wait for 3 days for a lot of money to be transferred into their account. Later in October Emma had a further 2 items to sell, one being a vehicle which was close to £1000 and they experienced the same problem. But in September a technical glitch in updating their systems led to additional checks and delays for a number of customers.Īt the start of October, PayPal claimed it had fixed the problem, and said all transfers should take place within 6hours but this was a surprise to Emma. PayPal’s security processes are designed to combat fraud and money laundering. Paypal did write back to say it was because of security checking reasons, although they couldn’t tell them why the security checks took place and that it would take 72 hours for the money to reach our account. When she then tried to withdraw the funds a confirmation screen appeared to advise it would take 4 hours, followed by a subsequent possible 2 hours.Īfter the 6 hours the money hadn’t appeared in her account so they decided to email PayPal. You must enable JavaScript to play contentĪround Mid-October Emma Fox sold a bag through E- bay.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |